Privacy Policy

This Privacy Policy (“Policy”) explains how One Click Car Sell Services Private Limited (referred to as “SELLMYCARINDIA”, “Company”, “We”, “Us”, or “Our”) and its subsidiaries, affiliates, related entities, partners, representatives, and service providers collect, process, store, protect, transfer, and use the information shared with or gathered by us.

This Policy applies to your use of:

The terms “You,” “Your,” or “User” include anyone accessing our platform—whether as a visitor, a registered user of our services, or someone affiliated with our operations (including employees, contractors, associates, and vendors, whether full-time, part-time, or contractual).

By visiting our Website or using any of our services, you acknowledge and accept the terms outlined in this Policy.

SELLMYCARINDIA “affiliate” means any person or entity that directly or indirectly:

  • Controls SELLMYCARINDIA
  • Is controlled by SELLMYCARINDIA
  • Is under common control with SELLMYCARINDIA

Here, “Control” refers to the power to direct or influence decisions about the management or policies of an entity, whether through voting rights, contractual arrangements, or other means.

The Company is committed to upholding the highest standards of integrity when handling the information you provide during any interaction with us.

Scope of This Policy

This Privacy Policy is intended to help you understand:

  1. What types of personal data (both physical and digital) we collect from you
  2. Why and how we collect and use this data
  3. Who we may share this data with and under what circumstances
  4. How we safeguard your personal information
  5. How you can access, update, or correct your personal data

This Policy is designed to ensure that our handling of personal information complies with all applicable data protection and privacy laws. It covers every stage of the data lifecycle—collection, processing, storage, usage, sharing, and retention of your personal information.

Types of Personal Data We Collect

When you use our services, we may collect the following categories of personal information:

  1. Identity Information – Such as your name.
  2. Contact Information – Including your email address, phone number, address (with country and postal/ZIP code), and SMS details.
  3. Authentication Data – Passwords and official documents for identity verification, such as Aadhaar, PAN, driving license, or GST certificate.
  4. User-Created Credentials – Like the password you choose for your account.
  5. Location Data – We may collect your approximate location based on your IP address.
  6. Financial Information – Such as your bank account details and transaction history when shared for payment (once you sell your car to us).
  7. Vehicle and Dependent Details – Information about your dependents and vehicles, including registration numbers, insurance (past and present), pollution certificates, FASTag details (including linked bank accounts and balances), and any issued challans.
  8. Other Personal Data – Any other personally identifiable information you may voluntarily share with us during your interaction with our services.

We also maintain records of phone calls made or received for inquiries, placing orders, or for other service-related purposes.

To enhance our services, we may occasionally collect additional information from you through the Website beyond what’s already listed. Rest assured, such data is not shared with any third party unless permitted under this Policy or required by applicable law.

As part of regular business operations, we may use your email address and phone number—without asking for additional consent—for purposes such as marketing and administrative communication. This includes notifying you about important updates, billing, service improvements, customer support, or new feature announcements.

Please note, any information that is already publicly available or not classified as personal under applicable law will not be treated as personal information. Additionally, any reviews, messages, comments, or blog posts that you submit on public sections of our Website or on third-party platforms (like the App Store or Play Store) are treated as public content and are not governed by this Privacy Policy.

Other Types of Data Collected by the Company

In addition to personal information, the Company may collect and process the following categories of data:

  • Device and Usage Information: This includes details about your internet connection, device type, application used, operating system, IP address/location, and the equipment used to access the Website. We may track your browsing behavior, such as search queries, pages viewed, time spent, preferences (like language or time zone), browser type, referring and exit pages, number of clicks, domain names, landing pages, and information about any ads you view. This helps us offer a more tailored and optimized experience.
  • Account and Transaction Information: This consists of the data you provide while creating an account or while requesting quotes—for example, your gender, search queries, results clicked, and transaction history.
  • Cookies: Temporary cookies may be used for technical purposes, platform administration, user personalization, and for conducting research and development activities. These cookies help us improve user experience.
  • Additional Inputs: Information voluntarily shared by you through optional features like surveys, contests, or requests that help personalize your experience on the platform.
  • User-Generated Content: Any content you submit such as reviews, feedback, blog posts, or testimonials is considered the property of the Company and may be used in accordance with this Policy.
    We may also request other optional information in the future (such as through additional surveys or features) to improve our services and provide more personalized experiences. Any such data collected will be handled in accordance with this Policy.
    Please note: The list provided above is illustrative and not exhaustive. The Company may collect additional information beyond what is described here, including information that may not be specifically listed in our internal KYC policy, when necessary.
  • Purpose of Using Your Information

    By sharing your information with us, you give your consent to its collection, use, sharing, and disclosure in line with this Privacy Policy. The data we gather may be used for a variety of business, regulatory, and operational purposes, including (but not limited to) the following:

    1. Enhancing Your Experience
      We analyze how you interact with our Website and services—such as your preferences, interests, and usage patterns—to improve features, tailor content, and offer personalized experiences.
    2. Providing Services
      We use your information to process transactions, respond to inquiries and requests, manage your account, and send you updates or reminders related to your vehicle, bookings, or inspections (e.g., home or self-inspection).
    3. Communications
      We may contact you through email, SMS, phone calls, or other channels to send service-related updates, promotional offers, product updates, surveys, or policy changes.
    4. Platform Operations
      Your information helps us register you on our Platform, maintain system functionality, perform audits, analyze data, and customize services for better performance, security, and usability.
    5. Research & Marketing
      We may use your data for internal analysis, research, business intelligence, service improvements, new product development, and to send you personalized or general advertisements and promotional messages.
    6. Security & Legal Compliance
      We may use your information to verify identity, detect and prevent fraud, money laundering, terrorist financing, or other unlawful activities. It also helps us comply with legal duties, enforce our policies, and resolve disputes.
    7. Legal Disclosures
      Your data may be shared when required by law, such as to respond to court orders, subpoenas, or requests from law enforcement authorities, or for other legally permissible reasons.
    8. Business Partnerships
      We may share your information with our business partners, affiliates, or associates to improve your user experience. These partners may use your details to contact you and offer services that align with your interests.
    9. Ad Targeting
      We may use your data to deliver ads that match your interests and behavior. Although we do not directly share your personal data without consent, advertisers may infer your preferences if you interact with their ads.
    10. Operational Activities
      We use your data to complete transactions, generate invoices, recover outstanding payments, test and improve our systems, and conduct surveys to enhance service delivery.
    11. Other Related Uses
      Your data may also be used for any other legitimate business purposes required to fulfill the services you've requested.
  • Cookies and Tracking Technologies To help our systems recognize your device or browser and to enhance and personalize your experience, we use cookies and other tracking tools. These technologies allow us to improve how our services function and perform. For more details on what cookies are and how we use them, please refer to our Cookies Policy.
  • Legitimate Reasons for Using Your Personal Data We may process your personal information for lawful reasons, which include obtaining your explicit consent or using it under legally recognized conditions. These valid situations include:
    1. Voluntary Sharing: When you willingly provide your personal information to us.
    2. Implied Consent: When you don’t clearly object to our use of your data after being informed.
    3. Government Use: When required by the government or its agencies for any legal function.
    4. Public Interest: In situations involving the public good—such as medical emergencies or use in court proceedings.
    5. Employment-Related Needs: When it is necessary for employment purposes or to protect an employer from loss or legal issues.
  • User Consent
    By accepting this Privacy Policy and submitting your information, you are giving your clear and informed permission for us to collect, use, and share your data as described here. If you do not agree with the Policy, please do not use our website, app, or services.
    Consent is collected depending on your relationship with us:
    • a. For customers, it is gathered through proposal forms or by agreeing to terms on our app or website.
    • b. For potential customers or leads, it may be obtained through data shared by trusted third-party sources.

    We ensure that your consent is:

    • Given freely
    • Specific to the purpose
    • Based on complete and clear information
    • Provided through a definite action (like clicking “Accept”)
    • a. We may also process your data if allowed under applicable laws, even without consent.
    • b. You are responsible for making sure the information you provide is accurate, lawful, and does not breach any legal rights. SELLMYCARINDIA does not verify the accuracy of the data shared by users and is not liable for any false or misleading information.
    • c. You have the right to withdraw your consent at any time by contacting us at sales@sellmycarindia.com

    However: Withdrawal will only apply going forward (not to past actions that were legal when done). We will maintain a record of your consent and any withdrawal for legal compliance.

  • Public Posts As part of the services we offer, you may share content like reviews, feedback, ratings, photos, or comments in public forums or groups ("Posts"). Please note:
    • a. Visibility: Anything you post will be publicly visible to all users. Avoid sharing personal or sensitive information in these posts.
    • b. Content Moderation: SELLMYCARINDIA has the full right to remove or delete any Post, or part of it, that we believe is false, misleading, or made with bad intent.
    • c. Usage Rights: By posting, you grant SELLMYCARINDIA the right to use or reproduce your content for legal and legitimate purposes. We may also share your Posts with service providers, business partners, or other third parties for such purposes.
    • d. Post Deletion: Even if you delete a Post, copies might still exist in cached or archived pages or may have been saved by other users.
  • Limiting the Use, Sharing, and Transfer of Personal Data

    We may need to share or transfer your Personal Data to trusted third-party service providers so they can deliver the services you've requested.

    Additionally, we may be required to share your information with government bodies or legal authorities in the following situations:

    • a. To comply with applicable laws, rules, regulations, or official court/tribunal orders.
    • b. To protect the rights, property, or interests of the Company.
    • c. To detect, prevent, or respond to fraud or credit-related risks.
    • d. To enforce our Terms of Use (which this policy is a part of).
    • e. If we believe it's necessary to protect our rights or the rights and safety of others.
  • Access and Sharing of Personal Data

    We only allow access to your Personal Data to our employees and third-party service providers (including data processors and vendors) on a need-to-know basis, strictly for

    the purposes outlined in this Privacy Policy.

    The Company ensures that everyone who handles your data—whether employees or third-party partners—maintains confidentiality and follows security practices in line with applicable laws.

    However, we do not share any personal or identifiable information obtained via the Marketplace API on your behalf with other users or third parties unless legally required.

    We may share non-personally identifiable data (information that doesn’t identify you directly) with third-party ad networks, agencies, tech providers, or research organizations to show general ads or analyze user trends.

    We may also share overall usage trends—in a completely anonymous form—with investors, partners, sponsors, or other stakeholders to support the growth and development of our business.

    In the case of a business merger, acquisition, or sale of Company assets, your Personal Data may be transferred to the new entity, which will have the right to continue using that data as per this policy.

  • Your Rights as a User
    • Right to Know and Access: Request details about the personal data we collect and how we use it.
    • Right to Correction and Deletion (Right to Be Forgotten): Ask us to correct or delete your data if it's no longer needed.
    • Right to Update Information: Request updates to any incorrect or outdated data.
    • Right to Raise Complaints: File a grievance if you believe your data is misused or mishandled.
    • Right to Appoint a Nominee: Nominate someone to manage your data in case of death or incapacity.
  • Third-Party Integration

    You may access our website via third-party platforms such as Facebook, Google, Twitter, etc. If you sign in using these, we collect and store information shared by them in accordance with our policies and applicable laws.

    Links to third-party sites, ads, or services may appear on our site. These are independently operated, and we do not control or endorse their content or privacy practices. Interact with them at your own risk and always review their privacy policies.

  • Sharing Information with Third Parties

    We only share personal data with third parties when legally allowed or required—typically after your consent. For third parties processing data on our behalf, we ensure they:

    • Sign contracts to follow privacy/security obligations.
    • Agree to confidentiality terms.
    • Use secure systems to protect your data.
    • Handle data strictly for services that benefit you.
  • Transferring Personal Data Internationally

    Your data may be transferred internationally under these conditions:

    • You have given consent.
    • It's required to fulfill a contract between you and SELLMYCARINDIA.
    • It benefits you under a related contract.
    • It is mandated by law or for legal protection.
    • It is covered by valid data transfer agreements.
    • Permitted under applicable data protection laws.
    • If misused, we will take necessary corrective action.
  • For Job Applicants

    When applying for a job through our platform, your data is used to assess your application and may be retained even after the role is filled. Your data may be shared with:

    • Partner companies evaluating your profile for current or future openings.
    • Third-party services helping us manage recruitment processes.

    For more details, refer to the Applicant Privacy Policy on our Careers page.

  • Security of Your Information
    • To provide our services and for other purposes described in this Policy, we need to collect and store certain information from you. We are committed to protecting your personal data and have put in place reasonable security measures—technical, operational, managerial, and physical—to safeguard it from unauthorized access, misuse, loss, alteration, or destruction.
    • While we follow industry-standard practices to protect your data, it's important to note that no system is completely secure over the internet. Therefore, we cannot guarantee the absolute security of data transmitted to us online.
    • We also take steps to ensure that any third parties who may receive your data follow similar standards of security as required by law.
    • By using our services, you acknowledge that we are not liable for any unauthorized access to your information caused by factors beyond our control, despite following appropriate security procedures.
  • Data Retention and Deletion
    • a) We keep your personal information only for as long as it is needed to fulfill the purposes it was collected for, or as long as required under legal, regulatory, or contractual obligations.
    • b) If you withdraw your consent, or if the purpose for which the data was collected has been fulfilled, we will securely delete or anonymize your personal data—unless we are required by law to keep it for a longer period.
  • How to Permanently Delete Your SELLMYCARINDIA Account

    If you wish to permanently delete your account, you can do so by sending an email to privacy@SELLMYCARINDIA.com with the subject line "SELLMYCARINDIA Account Deletion". Please make sure to include the following details in your email:

    • Your registered email address
    • Your registered mobile number
    • Your full name

    Once we receive your request, we’ll verify it by sending you a one-time password (OTP) to your registered phone number or email address. This step is to confirm that the request is genuine.

    After verification, we’ll begin the process of removing your account from our systems. The deletion process may take up to 90 days to be fully completed once it has been initiated. However, any data associated with your account after deletion will be either permanently deleted, encrypted, or anonymized as per applicable legal requirements.

    For more information, please refer to our Privacy Policy.

  • Disclaimer

    If you choose to share any personal information with us that we did not specifically request during the registration process (either as required or optional), we are not responsible for any breach or disclosure of such information.

    For questions about this Privacy Policy or how your personal data is protected, please reach out to us at sales@sellmycarindia.com.

  • Policy Updates

    We may update this Policy periodically to reflect changes in technology, laws, or our services. We reserve the right to modify the terms of this Privacy Policy or our Terms of Use at any time. Any updates will take effect immediately upon being posted on our website. Continued use of SELLMYCARINDIA services after such updates will be considered your acceptance of the revised Policy. Where possible, we may notify you via email, but we recommend checking this Policy regularly on our website to stay informed of any changes.

Contact / Grievance Redressal

Phone: 82828 29087
Email: sales@sellmycarindia.com (Subject: Attention: Grievance Redressal Officer)
Mailing Address: SELLMYCARINDIA, 1215 Shirole Road, Ganeshwadi, Shivajinagar, Pune 411004

We aim to respond to all valid queries or concerns within 30 days of receiving your communication.